Our policy is NO REFUNDS. Unfortunately we can’t offer you a refund or exchange due to the nature of CUSTOM PRODUCTS.

Exchanges For Defective or Damaged On Arrival Pins
We will replace any pins if they are defective or damaged. If you need to replace defective pins please send us an email at info@ThePinGurus.com and send your item to: 655H Fairview Rd. Ste 109, Simpsonville, SC, 29680, United States.

Shipping
To return your product, you should mail your product to: 655H Fairview Rd. Ste 109, Simpsonville, SC, 29680, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.